Return, Refund and Cancellation Policies
RETURN
& REFUND
1. Customer
satisfaction is paramount to us at Chandradeep, so we offer a 5-day return
policy. If you have received damaged, defective, or incorrectly shipped
Merchandise from Chandradeep, you may return such Merchandise within five
(05) days of the delivery date for a refund of the purchase price of the
Merchandise plus any applicable taxes to the Customer’s original form of
payment. Shipping fees during/including the purchase will also be
refunded. Customers will be required to arrange for and cover the costs of
shipping returned Merchandise.
2. Apart
from this, if you have simply changed your mind and not interested in
keeping purchased books and want to exchange, return your order within two
(02) days of the delivery date for a refund minus the initial shipping
costs, payment gateway charge, Cash on Delivery convenience charge or any
other additional charges during the order processing. You will need to
cover the cost of return postage. Please also ensure that you include
details of your name, address and order number so that we can ensure that
your return is processed as quickly as possible.
3. For
a refund or exchange, all Merchandise must be returned in its original
condition (ideally in the original packaging); shrink-wrapped Merchandise must
be unopened. If Merchandise is ineligible for a refund or exchange
(damaged by the customer by any form) it will not be returned. Replacement
is subject to availability of stock with the Supplier. If the product is
out of stock, you will receive a full refund. If the item came with the
free promotional items, the free item must also be returned/refunded.
4. Any kind of refund to the customer will take a maximum of seven (07) days through mobile or internet banking of the receiving date of Merchandise.
FAQ:
Which defects will be acceptable for return?
· Wrong product delivery
· Product missing from the parcel
· Page missing
· Physically damaged book
· Book cover and inner content is different
· Incorrect content, typographical error
CANCELLATION
1. If
you have to cancel an order, please do so within 24 hours
of placing the order. It is NOT possible to cancel part of your
order. We recommend you cancel the entire order and re-purchase
required quantity to simplify the transaction.
2. If
you cancel your order before your product has shipped, we will refund the
entire amount subject to deduction of charges if any and whereas you
cancel your order after the shipment but before receipt of the item, the
same will be liable for deduction of the two-way shipping costs.
3. If
the cancellation is after your product has shipped or if you received the
product, it will be eligible for replacement only, the individual Return
and Refund Policies of Chandradeep applies.
4. All
cancellations are subject to a shipment charge/bank transaction
charge/ Cash on Delivery convenience charge or any other additional
charges during the order processing according to the payment gateway or
shipment service.
5. There
are circumstances when the company might have to cancel a particular
order. Chandradeep reserves the right at any time after receipt of your
order, to inform you via telephone or email or mobile text about a shortfall
in the quantity you ordered of any item. In all such cases, we have the
right to either supply you less than the quantity you ordered or cancel
your order with prior notice to you.
6. If
any order is canceled by Chandradeep, the customer will be refunded within
24 hours through
mobile or internet banking.