Return, Refund and Cancellation Policies

RETURN & REFUND

1. Customer satisfaction is paramount to us at Chandradeep, so we offer a 5-day return policy. If you have received damaged, defective, or incorrectly shipped Merchandise from Chandradeep, you may return such Merchandise within five (05) days of the delivery date for a refund of the purchase price of the Merchandise plus any applicable taxes to the Customer’s original form of payment. Shipping fees during/including the purchase will also be refunded. Customers will be required to arrange for and cover the costs of shipping returned Merchandise.

2. Apart from this, if you have simply changed your mind and not interested in keeping purchased books and want to exchange, return your order within two (02) days of the delivery date for a refund minus the initial shipping costs, payment gateway charge, Cash on Delivery convenience charge or any other additional charges during the order processing. You will need to cover the cost of return postage. Please also ensure that you include details of your name, address and order number so that we can ensure that your return is processed as quickly as possible.

3. For a refund or exchange, all Merchandise must be returned in its original condition (ideally in the original packaging); shrink-wrapped Merchandise must be unopened. If Merchandise is ineligible for a refund or exchange (damaged by the customer by any form) it will not be returned. Replacement is subject to availability of stock with the Supplier. If the product is out of stock, you will receive a full refund. If the item came with the free promotional items, the free item must also be returned/refunded.

4. Any kind of refund to the customer will take a maximum of seven (07) days through mobile or internet banking of the receiving date of Merchandise.

FAQ:
Which defects will be acceptable for return?

·         Wrong product delivery 

·         Product missing from the parcel

·         Page missing

·         Physically damaged book

·         Book cover and inner content is different

·         Incorrect content, typographical error

CANCELLATION
1. If you have to cancel an order, please do so within 24 hours of placing the order. It is NOT possible to cancel part of your order. We recommend you cancel the entire order and re-purchase required quantity to simplify the transaction.

2. If you cancel your order before your product has shipped, we will refund the entire amount subject to deduction of charges if any and whereas you cancel your order after the shipment but before receipt of the item, the same will be liable for deduction of the two-way shipping costs.

3. If the cancellation is after your product has shipped or if you received the product, it will be eligible for replacement only, the individual Return and Refund Policies of Chandradeep applies.

4. All cancellations are subject to a shipment charge/bank transaction charge/ Cash on Delivery convenience charge or any other additional charges during the order processing according to the payment gateway or shipment service.

5. There are circumstances when the company might have to cancel a particular order. Chandradeep reserves the right at any time after receipt of your order, to inform you via telephone or email or mobile text about a shortfall in the quantity you ordered of any item. In all such cases, we have the right to either supply you less than the quantity you ordered or cancel your order with prior notice to you.

6. If any order is canceled by Chandradeep, the customer will be refunded within 24 hours through mobile or internet banking.